Sales Order Processing
A Sales Order (SO) is an internal document of the company, meaning it is generated by the company itself. A sales order should record the customer's originating purchase order which is an external document. Rather than using the customer's purchase order document, an internal sales order form allows the internal audit control of completeness to be monitored. A sequential sales order number may be used by the company for its sales order documents. The customer's PO is the originating document which triggers the creation of the sales order. A sales order, being an internal document, can therefore contain many customer purchases orders under it. In a manufacturing environment, a sales order can be converted into a work order to show that work is about to begin to manufacture, build or engineer the products the customer wants.
Sales order processing is the sequence of actions that a business follows to fulfill a customer purchase. Today, sales order processing is often aided by technology, which ensures that each touchpoint on the seller’s side — from billing to production and logistics — has the information needed to execute a customer order efficiently.
When a customer clicks “buy” on a website or phones in an order, the purchaser initiates a complex chain of communications that involves many of a company’s departments. Despite the complexity of this process and the volume of orders that a seller handles, customers expect their purchases to be at their doorsteps or warehouses quickly — and their goods usually are, thanks to sales order processing.
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